Some amount of canceled bookings is inevitable. However, in recent years there has been a significant rise in cancelations, creating real issues like low occupancy for hotel managers. A primary reason for increased cancelations? OTA (Online Travel Agency) customers who research in advance are booking online and later canceling before the OTA’s cutoff without penalties.…

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Although service is a core tenet of hospitality, a report by Revenue Strategy Summit indicates that a lack of sufficient service delivery has resulted in more than 50% of negative guest reviews. The booking experience has evolved radically. Still, the state of communication inside resorts has not undergone the same level of innovation over the…

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