The non-gaming guest still plays a critical role for resort operators. Non-gaming is more relevant than it has ever been, driving up occupancy rates and overall spending at F&B outlets, retail, and sporting and entertainment. The guest experiences that result often translate to improved brand loyalty, repeat business, and increased wallet share. Today, operators are…

Read More

In a recent study of 3,000 consumers in the U.S. and the U.K., more than 70% of respondents say they expect personalized experiences when they interact with brands. However, personalization cannot come without some amount of disruption, and there has been no shortage of ripple effects throughout the hospitality industry. According to Zaplox, a leading…

Read More

The digital age has given us the ability to reach broader sets of qualified audiences and to capture their attention with pinpoint accuracy. It’s important to know what guests want, yet many hoteliers are still unable to create the customized experiences consumers have grown to expect. They view their guests too generally, forcing them into…

Read More

The global hospitality market is in an adjustment period – a period of unprecedented change. According to recent research, the number of international travelers is expected to grow nearly two-fold by 2036. As the travel market expands, so too will the demands of hospitality markets everywhere. Accommodating for the anticipated growth, today we share a…

Read More

Until recently, most resorts weren’t looking at digital self-service for fear the technology would obscure the human interaction that is so intrinsic to the hospitality industry. It’s the 21st century though, and consumers are incredibly self-sufficient – doing more using their smart devices from researching locales to booking online. Most reservations are completed almost entirely…

Read More

Hoteliers have been fine-tuning their efforts at setting rates for rooms and upgrades for decades. What used to be an entirely manual process requiring at least one full-time staff member is today made simpler with an automated approach to setting prices for maximum profit. Unlike their enterprise brothers, independent locations generally have little staff and…

Read More

Ever wonder what circumstance may have ticked off your last guest? It’s quite possibly more trivial than you may expect. Executive Travel, a professional travel management services organization, has published its Annual Top 10 Hotel Pet Peeves. At the top of the list of items that guests loathe are rooms with only one electrical outlet…

Read More

Are you planning to be part of the rush this Labor Day? During the final holiday weekend of the Summer, approximately 17.5 million travelers are forecasted to fly on U.S. carriers. From August 28th to September 3rd, this amounts to 2.5 million passengers passing through airports each day and represents a 4% increase over the…

Read More

Some amount of canceled bookings is inevitable. However, in recent years there has been a significant rise in cancelations, creating real issues like low occupancy for hotel managers. A primary reason for increased cancelations? OTA (Online Travel Agency) customers who research in advance are booking online and later canceling before the OTA’s cutoff without penalties.…

Read More

There is a lot of “talk” about how brands converse with guests and the myriad of channels available today to facilitate conversations. Few guests will book their holiday packages without giving their options a great deal of thought. Being proactive when communicating with potential guests can significantly up the odds of gaining their business –…

Read More