The non-gaming guest still plays a critical role for resort operators. Non-gaming is more relevant than it has ever been, driving up occupancy rates and overall spending at F&B outlets, retail, and sporting and entertainment. The guest experiences that result often translate to improved brand loyalty, repeat business, and increased wallet share. Today, operators are…

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For many consumers, technology equals convenience. But when placing F&B orders, consumers still appreciate an in-person experience. This is true whether they’re ordering from their devices or an on-site kiosk. While cafeteria settings are a natural fit for these order placement mediums, fast-food restaurants and grab-and-go establishments could benefit from reduced staffing with these ordering…

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The industry is not a stranger to labor difficulties. Restaurants tend to have employee retention challenges as well, with an overwhelming 72.5% of employees leaving jobs in food service or hospitality in 2017, according to the U.S. Bureau of Labor Statistics. Coupled with the fact that by 2020, roughly 50% of the workforce will consist…

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Buffets, fast-casual, or fine-dining. They quickly become bustling venues, with the bulk of customers arriving during peak times. But when the service is reliable, guests take notice. And those good service vibes are shared on social where word-of-mouth spreads like wildfire. An upsurge in flexible POS technology – namely kiosk and smartphone ordering, has fueled…

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Ever wonder what circumstance may have ticked off your last guest? It’s quite possibly more trivial than you may expect. Executive Travel, a professional travel management services organization, has published its Annual Top 10 Hotel Pet Peeves. At the top of the list of items that guests loathe are rooms with only one electrical outlet…

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