What does the future of non-gaming look like?

The non-gaming guest still plays a critical role for resort operators. Non-gaming is more relevant than it has ever been, driving up occupancy rates and overall spending at F&B outlets, retail, and sporting and entertainment. The guest experiences that result often translate to improved brand loyalty, repeat business, and increased wallet share. Today, operators are…

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Gaming & Leisure Board Honors Agilysys with Prestigious “Partner Award”

During yesterday evening’s 2019 Gaming & Hospitality Industry Awards, Agilysys received the Partner Award, presented by Gaming & Leisure (G&L) at the G&L Roundtable event. The Partner Award is issued to the organization that best illustrates a granular understanding of the real problems facing their clients. Furthermore, the organization and its employees have taken steps to demonstrate…

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Self-Service Doesn’t Have to Mean Lack of Service

Until recently, most resorts weren’t looking at digital self-service for fear the technology would obscure the human interaction that is so intrinsic to the hospitality industry. It’s the 21st century though, and consumers are incredibly self-sufficient – doing more using their smart devices from researching locales to booking online. Most reservations are completed almost entirely…

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