The non-gaming guest still plays a critical role for resort operators. Non-gaming is more relevant than it has ever been, driving up occupancy rates and overall spending at F&B outlets, retail, and sporting and entertainment. The guest experiences that result often translate to improved brand loyalty, repeat business, and increased wallet share. Today, operators are…

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During yesterday evening’s 2019 Gaming & Hospitality Industry Awards, Agilysys received the Partner Award, presented by Gaming & Leisure (G&L) at the G&L Roundtable event. The Partner Award is issued to the organization that best illustrates a granular understanding of the real problems facing their clients. Furthermore, the organization and its employees have taken steps to demonstrate…

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Until recently, most resorts weren’t looking at digital self-service for fear the technology would obscure the human interaction that is so intrinsic to the hospitality industry. It’s the 21st century though, and consumers are incredibly self-sufficient – doing more using their smart devices from researching locales to booking online. Most reservations are completed almost entirely…

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Hoteliers have been fine-tuning their efforts at setting rates for rooms and upgrades for decades. What used to be an entirely manual process requiring at least one full-time staff member is today made simpler with an automated approach to setting prices for maximum profit. Unlike their enterprise brothers, independent locations generally have little staff and…

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Nearly everything in hospitality is marketed as an ‘experience’ nowadays. And particularly so with hotels and their wellness offerings – treatments, fitness centers, and even wellness guest rooms. Large spas and luxury hotels are getting bolder when it comes to providing personalized experiences, and many are turning to technology for help. Today we share a…

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It seems only a few years ago that Wi-Fi in hotels became a necessity. For guests, free access to Wi-Fi tops the list of desired attributes. In a recent Executive Roundtable discussion published by Hospitality Technology magazine, industry executives offered advice on trends that are shaping the network needs of hospitality organizations. While the roundtable conversation…

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There is a lot of “talk” about how brands converse with guests and the myriad of channels available today to facilitate conversations. Few guests will book their holiday packages without giving their options a great deal of thought. Being proactive when communicating with potential guests can significantly up the odds of gaining their business –…

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