The digital age has given us the ability to reach broader sets of qualified audiences and to capture their attention with pinpoint accuracy. It’s important to know what guests want, yet many hoteliers are still unable to create the customized experiences consumers have grown to expect. They view their guests too generally, forcing them into…

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During yesterday evening’s 2019 Gaming & Hospitality Industry Awards, Agilysys received the Partner Award, presented by Gaming & Leisure (G&L) at the G&L Roundtable event. The Partner Award is issued to the organization that best illustrates a granular understanding of the real problems facing their clients. Furthermore, the organization and its employees have taken steps to demonstrate…

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As the world becomes increasingly fast-paced, tech-minded consumers are making their online purchase selections quicker than ever before. And their satisfaction is heavily influenced by the convenience and access to the things they want most. As on-demand experiences and communication become more integrated with consumers’ daily lives, mobile text engagement has become the rule, not…

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Buffets, fast-casual, or fine-dining. They quickly become bustling venues, with the bulk of customers arriving during peak times. But when the service is reliable, guests take notice. And those good service vibes are shared on social where word-of-mouth spreads like wildfire. An upsurge in flexible POS technology – namely kiosk and smartphone ordering, has fueled…

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There is a delicate balance to delivering optimal guest experiences and still growing your bottom line. A technology foundation supplemented with mobile engagement can help you strike the right balance. This should come as no surprise since many travelers are booking trips on their mobile phones today, and guests expect your property to offer mobile…

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Nearly everything in hospitality is marketed as an ‘experience’ nowadays. And particularly so with hotels and their wellness offerings – treatments, fitness centers, and even wellness guest rooms. Large spas and luxury hotels are getting bolder when it comes to providing personalized experiences, and many are turning to technology for help. Today we share a…

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It seems only a few years ago that Wi-Fi in hotels became a necessity. For guests, free access to Wi-Fi tops the list of desired attributes. In a recent Executive Roundtable discussion published by Hospitality Technology magazine, industry executives offered advice on trends that are shaping the network needs of hospitality organizations. While the roundtable conversation…

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Ever wonder what circumstance may have ticked off your last guest? It’s quite possibly more trivial than you may expect. Executive Travel, a professional travel management services organization, has published its Annual Top 10 Hotel Pet Peeves. At the top of the list of items that guests loathe are rooms with only one electrical outlet…

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