The non-gaming guest still plays a critical role for resort operators. Non-gaming is more relevant than it has ever been, driving up occupancy rates and overall spending at F&B outlets, retail, and sporting and entertainment. The guest experiences that result often translate to improved brand loyalty, repeat business, and increased wallet share. Today, operators are…

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In a recent study of 3,000 consumers in the U.S. and the U.K., more than 70% of respondents say they expect personalized experiences when they interact with brands. However, personalization cannot come without some amount of disruption, and there has been no shortage of ripple effects throughout the hospitality industry. According to Zaplox, a leading…

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The digital age has given us the ability to reach broader sets of qualified audiences and to capture their attention with pinpoint accuracy. It’s important to know what guests want, yet many hoteliers are still unable to create the customized experiences consumers have grown to expect. They view their guests too generally, forcing them into…

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During yesterday evening’s 2019 Gaming & Hospitality Industry Awards, Agilysys received the Partner Award, presented by Gaming & Leisure (G&L) at the G&L Roundtable event. The Partner Award is issued to the organization that best illustrates a granular understanding of the real problems facing their clients. Furthermore, the organization and its employees have taken steps to demonstrate…

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Hoteliers have been fine-tuning their efforts at setting rates for rooms and upgrades for decades. What used to be an entirely manual process requiring at least one full-time staff member is today made simpler with an automated approach to setting prices for maximum profit. Unlike their enterprise brothers, independent locations generally have little staff and…

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There is a delicate balance to delivering optimal guest experiences and still growing your bottom line. A technology foundation supplemented with mobile engagement can help you strike the right balance. This should come as no surprise since many travelers are booking trips on their mobile phones today, and guests expect your property to offer mobile…

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Nearly everything in hospitality is marketed as an ‘experience’ nowadays. And particularly so with hotels and their wellness offerings – treatments, fitness centers, and even wellness guest rooms. Large spas and luxury hotels are getting bolder when it comes to providing personalized experiences, and many are turning to technology for help. Today we share a…

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It seems only a few years ago that Wi-Fi in hotels became a necessity. For guests, free access to Wi-Fi tops the list of desired attributes. In a recent Executive Roundtable discussion published by Hospitality Technology magazine, industry executives offered advice on trends that are shaping the network needs of hospitality organizations. While the roundtable conversation…

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Ask any hotel manager, and they will tell you that they don’t spend enough time on HR. At the same time, they will champion employees as one of their most valuable assets. HR automation tools can help hotels and resorts realize that assertion without devoting additional time to the job. Due to budget and time…

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Are you planning to be part of the rush this Labor Day? During the final holiday weekend of the Summer, approximately 17.5 million travelers are forecasted to fly on U.S. carriers. From August 28th to September 3rd, this amounts to 2.5 million passengers passing through airports each day and represents a 4% increase over the…

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