The non-gaming guest still plays a critical role for resort operators. Non-gaming is more relevant than it has ever been, driving up occupancy rates and overall spending at F&B outlets, retail, and sporting and entertainment. The guest experiences that result often translate to improved brand loyalty, repeat business, and increased wallet share. Today, operators are…

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For many consumers, technology equals convenience. But when placing F&B orders, consumers still appreciate an in-person experience. This is true whether they’re ordering from their devices or an on-site kiosk. While cafeteria settings are a natural fit for these order placement mediums, fast-food restaurants and grab-and-go establishments could benefit from reduced staffing with these ordering…

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The industry is not a stranger to labor difficulties. Restaurants tend to have employee retention challenges as well, with an overwhelming 72.5% of employees leaving jobs in food service or hospitality in 2017, according to the U.S. Bureau of Labor Statistics. Coupled with the fact that by 2020, roughly 50% of the workforce will consist…

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As the world becomes increasingly fast-paced, tech-minded consumers are making their online purchase selections quicker than ever before. And their satisfaction is heavily influenced by the convenience and access to the things they want most. As on-demand experiences and communication become more integrated with consumers’ daily lives, mobile text engagement has become the rule, not…

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Although service is a core tenet of hospitality, a report by Revenue Strategy Summit indicates that a lack of sufficient service delivery has resulted in more than 50% of negative guest reviews. The booking experience has evolved radically. Still, the state of communication inside resorts has not undergone the same level of innovation over the…

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