There is a delicate balance to delivering optimal guest experiences and still growing your bottom line. A technology foundation supplemented with mobile engagement can help you strike the right balance. This should come as no surprise since many travelers are booking trips on their mobile phones today, and guests expect your property to offer mobile…

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Most organizations do not leverage the power of e-documents – a potentially missed opportunity to supercharge the company’s productivity. According to a global survey of workers and IT professionals conducted by IDC, and published in business.com, managing paper documents is a significant efficiency obstruction – accounting for as much as 21.3% in lost productivity. When…

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There is a lot of “talk” about how brands converse with guests and the myriad of channels available today to facilitate conversations. Few guests will book their holiday packages without giving their options a great deal of thought. Being proactive when communicating with potential guests can significantly up the odds of gaining their business –…

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