The digital age has given us the ability to reach broader sets of qualified audiences and to capture their attention with pinpoint accuracy. It’s important to know what guests want, yet many hoteliers are still unable to create the customized experiences consumers have grown to expect. They view their guests too generally, forcing them into…

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The global hospitality market is in an adjustment period – a period of unprecedented change. According to recent research, the number of international travelers is expected to grow nearly two-fold by 2036. As the travel market expands, so too will the demands of hospitality markets everywhere. Accommodating for the anticipated growth, today we share a…

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As fraudsters find new ways to exploit technology, businesses must take a holistic approach to detect and prevent theft or malicious intrusions. Information shared across the organization, and the people responsible for managing the security of that data must work directly with those responsible for the company’s enterprise-level fraud prevention. The technologies used must help…

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Although service is a core tenet of hospitality, a report by Revenue Strategy Summit indicates that a lack of sufficient service delivery has resulted in more than 50% of negative guest reviews. The booking experience has evolved radically. Still, the state of communication inside resorts has not undergone the same level of innovation over the…

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