In a recent study of 3,000 consumers in the U.S. and the U.K., more than 70% of respondents say they expect personalized experiences when they interact with brands. However, personalization cannot come without some amount of disruption, and there has been no shortage of ripple effects throughout the hospitality industry. According to Zaplox, a leading…

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The digital age has given us the ability to reach broader sets of qualified audiences and to capture their attention with pinpoint accuracy. It’s important to know what guests want, yet many hoteliers are still unable to create the customized experiences consumers have grown to expect. They view their guests too generally, forcing them into…

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For many consumers, technology equals convenience. But when placing F&B orders, consumers still appreciate an in-person experience. This is true whether they’re ordering from their devices or an on-site kiosk. While cafeteria settings are a natural fit for these order placement mediums, fast-food restaurants and grab-and-go establishments could benefit from reduced staffing with these ordering…

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During yesterday evening’s 2019 Gaming & Hospitality Industry Awards, Agilysys received the Partner Award, presented by Gaming & Leisure (G&L) at the G&L Roundtable event. The Partner Award is issued to the organization that best illustrates a granular understanding of the real problems facing their clients. Furthermore, the organization and its employees have taken steps to demonstrate…

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The industry is not a stranger to labor difficulties. Restaurants tend to have employee retention challenges as well, with an overwhelming 72.5% of employees leaving jobs in food service or hospitality in 2017, according to the U.S. Bureau of Labor Statistics. Coupled with the fact that by 2020, roughly 50% of the workforce will consist…

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The global hospitality market is in an adjustment period – a period of unprecedented change. According to recent research, the number of international travelers is expected to grow nearly two-fold by 2036. As the travel market expands, so too will the demands of hospitality markets everywhere. Accommodating for the anticipated growth, today we share a…

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Until recently, most resorts weren’t looking at digital self-service for fear the technology would obscure the human interaction that is so intrinsic to the hospitality industry. It’s the 21st century though, and consumers are incredibly self-sufficient – doing more using their smart devices from researching locales to booking online. Most reservations are completed almost entirely…

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As the world becomes increasingly fast-paced, tech-minded consumers are making their online purchase selections quicker than ever before. And their satisfaction is heavily influenced by the convenience and access to the things they want most. As on-demand experiences and communication become more integrated with consumers’ daily lives, mobile text engagement has become the rule, not…

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