Buffets, fast-casual, or fine-dining. They quickly become bustling venues, with the bulk of customers arriving during peak times. But when the service is reliable, guests take notice. And those good service vibes are shared on social where word-of-mouth spreads like wildfire. An upsurge in flexible POS technology – namely kiosk and smartphone ordering, has fueled…

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Hoteliers have been fine-tuning their efforts at setting rates for rooms and upgrades for decades. What used to be an entirely manual process requiring at least one full-time staff member is today made simpler with an automated approach to setting prices for maximum profit. Unlike their enterprise brothers, independent locations generally have little staff and…

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There is a delicate balance to delivering optimal guest experiences and still growing your bottom line. A technology foundation supplemented with mobile engagement can help you strike the right balance. This should come as no surprise since many travelers are booking trips on their mobile phones today, and guests expect your property to offer mobile…

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Nearly everything in hospitality is marketed as an ‘experience’ nowadays. And particularly so with hotels and their wellness offerings – treatments, fitness centers, and even wellness guest rooms. Large spas and luxury hotels are getting bolder when it comes to providing personalized experiences, and many are turning to technology for help. Today we share a…

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It seems only a few years ago that Wi-Fi in hotels became a necessity. For guests, free access to Wi-Fi tops the list of desired attributes. In a recent Executive Roundtable discussion published by Hospitality Technology magazine, industry executives offered advice on trends that are shaping the network needs of hospitality organizations. While the roundtable conversation…

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Ever wonder what circumstance may have ticked off your last guest? It’s quite possibly more trivial than you may expect. Executive Travel, a professional travel management services organization, has published its Annual Top 10 Hotel Pet Peeves. At the top of the list of items that guests loathe are rooms with only one electrical outlet…

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Ask any hotel manager, and they will tell you that they don’t spend enough time on HR. At the same time, they will champion employees as one of their most valuable assets. HR automation tools can help hotels and resorts realize that assertion without devoting additional time to the job. Due to budget and time…

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