Are you planning to be part of the rush this Labor Day? During the final holiday weekend of the Summer, approximately 17.5 million travelers are forecasted to fly on U.S. carriers. From August 28th to September 3rd, this amounts to 2.5 million passengers passing through airports each day and represents a 4% increase over the…

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Some amount of canceled bookings is inevitable. However, in recent years there has been a significant rise in cancelations, creating real issues like low occupancy for hotel managers. A primary reason for increased cancelations? OTA (Online Travel Agency) customers who research in advance are booking online and later canceling before the OTA’s cutoff without penalties.…

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Most organizations do not leverage the power of e-documents – a potentially missed opportunity to supercharge the company’s productivity. According to a global survey of workers and IT professionals conducted by IDC, and published in business.com, managing paper documents is a significant efficiency obstruction – accounting for as much as 21.3% in lost productivity. When…

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As fraudsters find new ways to exploit technology, businesses must take a holistic approach to detect and prevent theft or malicious intrusions. Information shared across the organization, and the people responsible for managing the security of that data must work directly with those responsible for the company’s enterprise-level fraud prevention. The technologies used must help…

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There is a lot of “talk” about how brands converse with guests and the myriad of channels available today to facilitate conversations. Few guests will book their holiday packages without giving their options a great deal of thought. Being proactive when communicating with potential guests can significantly up the odds of gaining their business –…

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Although service is a core tenet of hospitality, a report by Revenue Strategy Summit indicates that a lack of sufficient service delivery has resulted in more than 50% of negative guest reviews. The booking experience has evolved radically. Still, the state of communication inside resorts has not undergone the same level of innovation over the…

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