Join us at these Educational Sessions
Enhancing the Customer Experience Through Digital Engagement
From the guest room to the casino floor, modern technology is shifting the way we think about providing service. And technology in the patron's hands is a game-changer that doesn't require an outlay of capital or additional staff to support. In this Innovation Lab session, Agilysys' Don DeMarinis more...
October 16, 2019, 2:00 PM - 2:15 PM
Innovation Lab Booth 5833
Ante Up on
Guest Service Automation
Running a casino resort can present a big stats problem. You might know the probability of patrons winning different games but guaranteeing their happiness isn't a sure bet. Hear how the team at Stratosphere leverages self-service technology to solve their operational challenges and grow guest satisfaction.
October 16, 2019, 1:30 PM - 2:15 PM
Real-World Ways to
Personalize Guest Service
Despite the impressive growth of loyalty programs and membership cards out there, resort guests don't want to be just a number. They want to be recognized as individuals with specific preferences when selecting where they will stay, upon check in, and during their time on property. While it used to be hard to personalize more...
October 17, 2019, 10:15 AM - 11:00 AM
Over 40 Years of Hospitality Innovation
Experience, resources, and a proven track record. That’s what you get with Agilysys.
Come See What's New @ Booth 3800
The non-gaming guest still plays a critical role for resort operators. Non-gaming is more relevant than it has ever been, driving up occupancy rates and…
In a recent study of 3,000 consumers in the U.S. and the U.K., more than 70% of respondents say they expect personalized experiences when they…
The digital age has given us the ability to reach broader sets of qualified audiences and to capture their attention with pinpoint accuracy. It’s important…
For many consumers, technology equals convenience. But when placing F&B orders, consumers still appreciate an in-person experience. This is true whether they’re ordering from their…
During yesterday evening’s 2019 Gaming & Hospitality Industry Awards, Agilysys received the Partner Award, presented by Gaming & Leisure (G&L) at the G&L Roundtable event. The…
The industry is not a stranger to labor difficulties. Restaurants tend to have employee retention challenges as well, with an overwhelming 72.5% of employees leaving…
The global hospitality market is in an adjustment period – a period of unprecedented change. According to recent research, the number of international travelers is…
Until recently, most resorts weren’t looking at digital self-service for fear the technology would obscure the human interaction that is so intrinsic to the hospitality…
“I wanted minimal amount of IT management involved with monitoring the system so that they would be free to focus on other equipment in other areas of the resort. Not having to maintain the system onsite has saved us quite a bit of money.”
Executive Director of Hospitality
Quinault Beach Resort and Casino
“Being able to get a concise one pane view will help us be more efficient and allow us to spend more time with our guests to serve them better. That is going to be a real differentiator for us. And, that is what will keep them coming back time and time again.”
7 Cedars Casino
“InfoGenesis POS will help us streamline food and beverage operations while rGuest Analyze provides us with real-time, detailed key performance metrics, eliminating the need for manual reports and spreadsheets. We are particularly excited for the security that comes with rGuest Pay, giving us peace of mind with complete, secure payment processing for our guests.”
Cher-Ae Heights Casino
“Visual One PMS will streamline our hotel operations from arrival through departure, while InfoGenesis POS and rGuest Pay will boost food, beverage and retail efficiency and reduce the risks associated with card acceptance. Agilysys has been a trusted adviser to tribal gaming properties for many years, and we look forward to a long and successful partnership.”
Odawa Casino Resort
“Agilysys offered everything we were looking for, with mobile and fixed POS systems that will streamline our food, beverage and retail operations, along with a robust payment gateway solution. We especially appreciate the tight integration between the systems and we are confident the technology will help us boost efficiency and deliver exceptional guest service.”
Director of Information Technology
Grand Casino Mille Lacs and Grand Casino Hinckley
A Partnership you can count on. Always.
We’ve built our company to be the best hospitality partner in the industry. The three things that set Agilysys apart from other providers are three things that matter most to our customers: