Agilysys G2E Innovation Lab Session
Three “Right-Now” Game Changers That Elevate Guest Service Despite Staff Constraints
Tuesday October 11th @ 2pm PT
Speaker: Terrie O’Hanlon, CMO at Agilysys, Inc
As the hospitality industry recovers, properties are facing the compounding challenge of guest expectations and staff shortages reaching record-high levels. In an American Hotel and Lodging Association (AHLA) survey published in June 2022, 97 percent of respondents indicated they were experiencing staff shortages and 49 percent characterized those shortages as “severe.”
Fortunately, inventive and quick-to-deploy antidotes to this challenge are ready to immediately delight guests and lift revenue despite staff constraints. In this session, Agilysys hospitality experts will reveal real-world examples of new mobile, on-demand and kiosk-based software solutions that casino resorts and other properties are deploying with immediate guest-pleasing and revenue driving results.
Agilysys is the only software provider that synthesizes guest experience and staff experience data and workflows across a property’s revenue and service centers to maximize wallet share per guest across a singular platform with a singular focus on the hospitality industry. Employees who know more in the moment of service about what each guest prefers are able to deliver more distinctive and efficient service, which leads to greater job satisfaction and staff retention. Guests who feel known and attended in special ways do more, spend more and recommend more as champions of your property. With a sole commitment to creating solutions for hospitality, Agilysys partners with customers to optimize Return on Experience for both guests and staff, so properties can achieve High Return Hospitality.
WATCH A DEMO FOR A CHANCE TO WIN!
Demo attendees will be entered to win one of 15 $250 Amazon Gift Cards.
HIGH RETURN HOSPITALITY
See Agilysys in Action at Booth 3800
Agilysys offers the broadest integrated hospitality software portfolio with the deepest functionality in the market. We help deliver a truly exceptional experience across the entire guest journey.
THE AGILYSYS HOSPITALITY CLOUD™
End-to-end personalized and profitable experiences for guests and staff.
Create champions at every touchpoint from booking to re-engagement and referral.
HOSPITALITY CORE™ COLLECTION
AGILYSYS PMS
A collection of core PROPERTY MANAGEMENT SYSTEMS (PMS) (LMS, V1, Stay) to fit your operations and technology preferences
AGILYSYS POS
POINT-OF-SALE (POS) systems (InfoGenesis and Buy) optimized for food and beverage experiences
AGILYSYS I&P
INVENTORY & PROCUREMENT (I&P) for Food and Beverage, and Furniture, Fixtures and Equipment (FFE) needs in hospitality venues (Eatec and SWS)
Experience Enhancers™ Collection
HOSPITALITY SOLUTION STUDIOS™
Tailored to maximize Return on Experience (ROE) by specific venue and management model needs.
- Campus
- Casino
- Corporate Dining
- Cruise
- Hospital
- Hotel
- Independent Property
- Lifestyle Community
- Management Company
- Resort
- Senior Living
- Stadium
- Theme Park
G2E 2022 STARTS IN
Latest Agilysys Hospitality News
Maximize Return on Experience across every touchpoint
Property Management
Reservations & Activity Management
Booking & Mobile Check-In / Check-Out
Sales, Catering & Event Management
Spa & Golf Course Management
Staff Task Management
Guest 2-Way Chat
Point-of-Sale
Mobile / Kiosk F&B Ordering
Inventory & Procurement
Payment Solutions
Analytics, Marketing & Loyalty
Document Management
Professional Services
Our Professional Services team is comprised of individuals with extensive, real-world hospitality experience, because staying at the top of your game is about strengthening the technology that touches every guest. Find out how Agilysys can help make a difference.
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What Our Customers Say About Us
Our positive experience working with Agilysys to streamline our inventory and procurement operations was a core factor in our decision to leverage a broader scope of Agilysys Hospitality Cloud solutions to elevate performance and experiences for both staff and guests across our property. It is more vital than ever to attract and retain staff while also delivering better, more personalized guest experiences.
Agilysys Golf will help us enrich the player experience, streamline pro shop operations and improve course management. And using rGuest Book, players can easily book and manage their tee-time reservations, all with integration to our Agilysys Visual One PMS and InfoGenesis POS systems, enabling Circling Raven Golf Club to provide an integrated personalized guest/player experience.
We were looking for a way to enable a contactless guest experience to promote the safety and health of our guests and staff. With Agilysys rGuest Express we can deliver a more personalized guest journey, while the hotel enjoys reduced lines at the front desk, greater staff productivity, and reduced operating costs.
As part of our COVID-19 re-opening strategy, we were looking for a way to enable a contactless guest experience to promote the safety and health of our guests and staff. With Agilysys rGuest Express we can deliver a more personalized guest journey, while the hotel enjoys reduced lines at the front desk, greater staff productivity, and reduced operating costs.
The health and safety of our Guests and Team Members is our top priority. By eliminating buffet lines, the IG Buy reservation kiosks have been very popular with our patrons and have streamlined the buffet dining experience. And with IG Buy’s InfoGenesis POS integration, the solution helps provide a seamless guest experience.
When searching for a way to enable a contactless guest experience, we once again chose Agilysys as our partner in order to increase operational efficiency and enhance guest service. rGuest Express allows us to deliver a more personalized guest journey, while the hotel enjoys reduced lines at the front desk, greater staff productivity, and reduced operating costs. In addition, we look forward to expanding our use of rGuest Express in the future by offering digital keys to further streamline the guest experience.
When searching for a way to enable a contactless guest experience, we once again chose Agilysys as our partner in order to increase operational efficiency and enhance guest service across our properties. IG OnDemand is a great fit with the rest of our InfoGenesis solutions, helping us continuously enhance our service while appealing to guests. In addition, we look forward to expanding our use of IG OnDemand to replace our existing room service process and eventually enable machine-side dining for players as the environment changes to further optimize operations and increase F&B revenue.
