Tuesday October 11th @ 2pm PT
Speaker: Terrie O’Hanlon, CMO at Agilysys, Inc
As the hospitality industry recovers, properties are facing the compounding challenge of guest expectations and staff shortages reaching record-high levels. In an American Hotel and Lodging Association (AHLA) survey published in June 2022, 97 percent of respondents indicated they were experiencing staff shortages and 49 percent characterized those shortages as “severe.”
Fortunately, inventive and quick-to-deploy antidotes to this challenge are ready to immediately delight guests and lift revenue despite staff constraints. In this session, Agilysys hospitality experts will reveal real-world examples of new mobile, on-demand and kiosk-based software solutions that casino resorts and other properties are deploying with immediate guest-pleasing and revenue driving results.
Agilysys is the only software provider that synthesizes guest experience and staff experience data and workflows across a property’s revenue and service centers to maximize wallet share per guest across a singular platform with a singular focus on the hospitality industry. Employees who know more in the moment of service about what each guest prefers are able to deliver more distinctive and efficient service, which leads to greater job satisfaction and staff retention. Guests who feel known and attended in special ways do more, spend more and recommend more as champions of your property. With a sole commitment to creating solutions for hospitality, Agilysys partners with customers to optimize Return on Experience for both guests and staff, so properties can achieve High Return Hospitality.
Demo attendees will be entered to win one of 15 $250 Amazon Gift Cards.
Agilysys offers the broadest integrated hospitality software portfolio with the deepest functionality in the market. We help deliver a truly exceptional experience across the entire guest journey.
End-to-end personalized and profitable experiences for guests and staff.
Create champions at every touchpoint from booking to re-engagement and referral.
A collection of core PROPERTY MANAGEMENT SYSTEMS (PMS) (LMS, V1, Stay) to fit your operations and technology preferences
POINT-OF-SALE (POS) systems (InfoGenesis and Buy) optimized for food and beverage experiences
INVENTORY & PROCUREMENT (I&P) for Food and Beverage, and Furniture, Fixtures and Equipment (FFE) needs in hospitality venues (Eatec and SWS)
Tailored to maximize Return on Experience (ROE) by specific venue and management model needs.